ArcaTech, ICS Partner to Present Tech Talk at KioskCom Self-Service Expo

MEBANE, N.C. – ArcaTech Systems, a leading supplier of transaction automation solutions for the financial, retail and self-service industries, will play a visible role in KioskCom’s Self Service Expo, the annual event focused on kiosks, digital signage, self-service and customer-facing technologies.

“KioskCom brings together the best minds and leading players in self-service technology,” said Kirk Nelson, ArcaTech’s OEM sales director. “We’re proud to be a part of that.”

During the expo, ArcaTech will join with industry partner Innovative Control Systems (ICS), a leading provider of outdoor, full-payment media kiosks, to co-present a Tech Talk educational session. Nelson and Kevin Detrick, president and CEO of ICS, will discuss the importance of proper installation, remote monitoring and lifetime service for complex transactional kiosks.

Detrick, who has worked with ArcaTech for several years, notes that the two companies share a commitment not only to the manufacture of quality kiosks, but to exceptional service as well. “Building quality self-service equipment is only half of the formula for success, and a kiosk manufacturer is only as good as the service it provides,” said Detrick. “With that principle in mind, Kirk and I hope to teach our listeners a few of the service fundamentals we’ve learned during our careers.”

Nelson noted that in addition to delivering the Tech Talk, ArcaTech and ICS will make available a whitepaper that summarizes some of the key points of the presentation. “We’ll be addressing two types of readers: kiosk manufacturers and kiosk buyers,” he said. “Manufacturers can learn more about ICS’ successful service model, and buyers can learn about the kind of service they should demand from suppliers.”

The presentation will take place on Wednesday, Oct. 15 at 1:30 p.m. and audience questions are welcome at the conclusion of the talk. The related whitepaper will be available at ArcaTech’s KioskCom booth, 443, and Innovative Controls Systems’ booth, 532.